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Factory warranty 1 year
We are proud of our products.
Products purchased from the Northdip.com online store have a 1-year factory warranty if the product has been used according to the instructions.
The 1-year factory warranty covers construction or leakage defects for 12 months from the date of purchase.
If the product is found to be defective, we will offer a replacement product. You must provide proof of purchase and we reserve the right to inspect the product to determine if it is defective.
The product has been damaged during delivery
Please contact us via email at email@example.com within 48 hours of receiving the product if it has been damaged during shipping. If this is not done, it may affect the shipping insurance compensation and lead to the compensation not being paid.
If the product has been complained to us in accordance with our instructions and it is found to be defective, then a replacement product will be delivered to the place according to the stock situation, a gift card or a refund will be issued.
You will receive an answer within 14 business days from the receipt of the written complaint.
If you notice an error in the product, make a written complaint by sending an email to firstname.lastname@example.org .
We process every complaint in our customer service and respond to you by email within 14 days.
Please enter the information in your complaint:
- which product the complaint applies to
- problem and error description
- your contact information
Attach to the message:
- electronic purchase receipt from the northdip.com online store
- take a picture of the product where the defect occurs
- postal delivery receipt
- if the item is defective or damaged in transit, attach a copy of the postal delivery receipt to the complaint.
General warranty conditions
Northdip is not responsible for delivery delays.
Customers are responsible for using the product according to the instructions.
The warranty and the right to complain are preserved when the product is used according to the instructions.
Northdip is not responsible for products lost in transit, but will make every effort to resolve the issue.
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